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Frequently Asked Questions (FAQ)
Can’t find the answer you’re looking for? We’ve shared some of our most frequently asked questions to help you out!
H2O | BWT FAQ
General
Home Water Purification Systems
Office Water Purification Systems
Under Counter Water Filters
Water Dispensers
Reverse Osmosis
Boreholes
Franchises
General
How can I find your nearest H2O | BWT store?
Go to Store Locator and click on the region closest to you. Even if there isn’t a brick-and-mortar shop close to you, you can enquire for any information through the closest store and your purchase will be delivered to you.
Welcome to the efficiency of the 21st century!
I’m renting a house temporarily and wondered if the installation for the Ecosoft Standard Reverse Osmosis System 6 Stage – 50GPD With Mineralization On Metal Rack And Ecosoft P’ure Balance Reverse Osmosis System 6 Stage – 75GPD are permanent?
We usually do not recommend under counter units for rentals as this unit comes with a tap, however if it’s installed to connect to an existing tap then it may be possible for the franchise that you are dealing with to remove the unit and reinstall it when you move from one location to another.
Popular products with rentals are either a countertop unit that requires no installation or a portable countertop purifier that will be purchased with a diverter (some include this) and screws onto your existing kitchen tap.
Home Water Purification Systems
I need a quote for a household water purification system.
Go to Store Locator and click on the region closest to you. Even if there isn’t a brick-and-mortar shop close to you, you can enquire for any information through the closest store and your purchase will be delivered to you.
If you just want to look for yourself, please go to Point-of-Entry Filters.
We have several all-in-one systems that will do a variety of water filtration treatments; filtering, purifying, heating, dispensing and softening. If you have a spectacularly tricky water treatment challenge, we have over 500 products that can be used to assemble a unit that will solve your water problems.
With so many years in the industry, and so many global companies part of the overall H2O | BWT mix, It is almost unheard of that we can’t supply a product that will suit your needs.
I’m looking for a countertop or desktop fluoride filter and replacement filters.
A Reverse Osmosis water purifier is the best for removing fluoride. What we are really excited about is being able to offer you a reverse osmosis system that wastes about five times less water than others on the market. Have a look here: RO Water Purifiers.
If you are not sure what to choose, go to Store Locator and click on the region closest to you. Even if there isn’t a brick-and-mortar shop close to you, you can enquire for any information through the closest store and your purchase will be delivered to you.
If you just want to look for yourself, please go to Point-of-Entry- Filters.
With so many years in the industry, and so many global companies part of the overall H2O | BWT mix, It is almost unheard of that we can’t supply a product that will suit your needs.
What is the best price for a purifier that can remove chlorine out of the residential home water?
Have a look here at all our purifiers. You can choose between countertop or under counter purifiers, for your whole house. All of which remove Chlorine.
I need a water analysis done at our residential home.
We can certainly help you with that. To see how a water test works, please go to Test Your Water.
If you are not sure what to choose, go to Store Locator and click on the region closest to you. Even if there isn’t a brick-and-mortar shop close to you, you can enquire for any information through the closest store and your purchase will be delivered to you.
I’d like to replace the water filter on my kitchen tap.
We would be delighted to assist!
We offer a wide range of water filters and we advise that you speak to one of our experts because there are many ways that this can be done. Perhaps you would like to upgrade to a filter that offers different kinds of purifications, or one where you can choose just to replace the cartridges, or some that add health boosting supplements to your water like magnesium. There is so much that we can do!
If you are not sure what to choose, go to Store Locator and click on the region closest to you. Even if there isn’t a brick-and-mortar shop close to you, you can enquire for any information through the closest store and your purchase will be delivered to you.
Where can I purchase a filter cartridge?
You can look at all of our filter cartridges here Replacement Cartridges.
If you are not sure what to choose, go to Store Locator and click on the region closest to you. Even if there isn’t a brick-and-mortar shop close to you, you can enquire for any information through the closest store and your purchase will be delivered to you.
I have an Economy Filtration system that needs replacing. Can I get a quote?
Using our unmatched knowledge in the science of water filters, we would be delighted to assist!
If you are not sure what to choose, go to Store Locator and click on the region closest to you. Even if there isn’t a brick-and-mortar shop close to you, you can enquire for any information through the closest store and your purchase will be delivered to you.
Office Water Purification Systems
I am looking for purified water for my office. Which option is best?
This will depend on a few things:
- How big is your office in terms of staff, toilets and kitchens?
- What water purification treatment do you need? Only to remove chlorine? Perhaps you are getting your water from a borehole.
- Choosing the correct water filter is not an off-the-shelf process.
Best thing you can do is go to Store Locator and speak one of our expert advisors. Just click on the region closest to you. Even if there isn’t a brick-and-mortar shop close to you, you can enquire for any information through the closest store and your purchase will be delivered to you.
Under Counter Water Filters
I’m looking for an under counter water filter system in my kitchen.
Indeed, we can help you with that!
We offer a wide range of under counter water filters, and we advise that you speak to one of our experts because there are many wonderful options for you to consider. Perhaps you would like to upgrade to a filter that offers different kinds of purifications, for example, ones that add health boosting supplements to your water, like magnesium. That’s why we are not just another water company – we are specialists in water treatment, no matter the challenge!
If you are not sure what to choose, go to Store Locator and click on the region closest to you. Even if there isn’t a brick-and-mortar shop close to you, you can enquire for any information through the closest store and your purchase will be delivered to you.
Can I connect your under counter water filters to the existing tap?
Under counter water filters are usually connected to a dedicated tap, one that will face your existing kitchen sink or the one in your prep bowl. We have all the parts and accessories to connect to any tap, within reason.
If you are not sure what to choose, go to Store Locator and click on the region closest to you. Even if there isn’t a brick-and-mortar shop close to you, you can enquire for any information through the closest store and your purchase will be delivered to you.
I’m looking to replace a tap to fit my under counter water purifier.
No problem! We have a great variety of taps for you to choose from.
If you are not sure what to choose, go to Store Locator and click on the region closest to you. Even if there isn’t a brick-and-mortar shop close to you, you can enquire for any information through the closest store and your purchase will be delivered to you.
Water Dispensers
I am looking for a water dispenser for my home. Which options are available from the nearest supplier?
We are sure we will have the one for you!
We have:
Boiling Water Dispensers
Bottle Type Dispensers
Bottle-less Water Dispensers
Sparkling Water Dispensers
Under counter Chillers
You can choose from the above links or go to Store Locator and click on the region closest to you for advice. (Even if there isn’t a brick-and-mortar shop close to you, you can enquire for any information through the closest store and your purchase will be delivered to you.) Distance is nothing!
I need a quote for renting/buying water dispensers.
There are pro’s and con’s to renting vs. buying.
Renting is a great way to go if you are a business; tax deductible and all.
Buying saves you money in the long run.
To speak to an expert. They will be able to help you in no time! Even if there isn’t a brick-and-mortar shop close to you, you can enquire for any information through the closest store and your purchase will be delivered to you.
Reverse Osmosis
I need an RO to supply a dialysis machine.
We are so sorry to hear someone needs dialysis. We hope it all goes well! We have quite a variety of RO units available. Please get in touch with one of our experts for the best advice at info@h2o.co.za
What we are really excited about is being able to offer you a reverse osmosis system that wastes less water than others on the market. Have a look here: RO Water Purifiers.
If you are not sure what to choose, go to Store Locator and click on the region closest to you. Even if there isn’t a brick-and-mortar shop close to you, you can enquire for any information through the closest store and your purchase will be delivered to you.
Boreholes
I’m looking to buy replacement chlorine cartridges for my borehole.
Can do!
There are many filter housings out there, but with our massive range of water filter accessories we are very sure we can assist. Because there are so many variables in scenarios like this, we will need the specs of the water filter housing that you are using.
If you are not sure what to choose, go to Store Locator and click on the region closest to you. Even if there isn’t a brick-and-mortar shop close to you, you can enquire for any information through the closest store and your purchase will be delivered to you.
Franchises
I’m interested in starting my own water purification franchise, where do I start?
You’re welcome! Door’s open!
Find out all about applying to be a part of the H2O | BWT family here.
How can I find your nearest H2O | BWT store?
Go to Store Locator and click on the region closest to you. Even if there isn’t a brick-and-mortar shop close to you, you can enquire for any information through the closest store and your purchase will be delivered to you.
Welcome to the efficiency of the 21st century!
I'm renting a house temporarily and wondered if the installation for the Ecosoft Standard Reverse Osmosis System 6 Stage - 50GPD With Mineralization On Metal Rack And Ecosoft P’ure Balance Reverse Osmosis System 6 Stage - 75GPD are permanent?
We usually do not recommend under counter units for rentals as this unit comes with a tap, however if it’s installed to connect to an existing tap then it may be possible for the franchise that you are dealing with to remove the unit and reinstall it when you move from one location to another.
Popular products with rentals are either a countertop unit that requires no installation or a portable countertop purifier that will be purchased with a diverter (some include this) and screws onto your existing kitchen tap.
I need a quote for a household water purification system.
Go to Store Locator and click on the region closest to you. Even if there isn’t a brick-and-mortar shop close to you, you can enquire for any information through the closest store and your purchase will be delivered to you.
If you just want to look for yourself, please go to Point-of-Entry Filters.
We have several all-in-one systems that will do a variety of water filtration treatments; filtering, purifying, heating, dispensing and softening. If you have a spectacularly tricky water treatment challenge, we have over 500 products that can be used to assemble a unit that will solve your water problems.
With so many years in the industry, and so many global companies part of the overall H2O | BWT mix, It is almost unheard of that we can’t supply a product that will suit your needs.
I’m looking for a countertop or desktop fluoride filter and replacement filters.
A Reverse Osmosis water purifier is the best for removing fluoride. What we are really excited about is being able to offer you a reverse osmosis system that wastes about five times less water than others on the market. Have a look here: RO Water Purifiers.
If you are not sure what to choose, go to Store Locator and click on the region closest to you. Even if there isn’t a brick-and-mortar shop close to you, you can enquire for any information through the closest store and your purchase will be delivered to you.
If you just want to look for yourself, please go to Point-of-Entry- Filters.
With so many years in the industry, and so many global companies part of the overall H2O | BWT mix, It is almost unheard of that we can’t supply a product that will suit your needs.
What is the best price for a purifier that can remove chlorine out of the residential home water?
Have a look here at all our purifiers. You can choose between countertop or under counter purifiers, for your whole house. All of which remove Chlorine.
I need a water analysis done at our residential home.
We can certainly help you with that. To see how a water test works, please go to Test Your Water.
If you are not sure what to choose, go to Store Locator and click on the region closest to you. Even if there isn’t a brick-and-mortar shop close to you, you can enquire for any information through the closest store and your purchase will be delivered to you.
I'd like to replace the water filter on my kitchen tap.
We would be delighted to assist!
We offer a wide range of water filters and we advise that you speak to one of our experts because there are many ways that this can be done. Perhaps you would like to upgrade to a filter that offers different kinds of purifications, or one where you can choose just to replace the cartridges, or some that add health boosting supplements to your water like magnesium. There is so much that we can do!
If you are not sure what to choose, go to Store Locator and click on the region closest to you. Even if there isn’t a brick-and-mortar shop close to you, you can enquire for any information through the closest store and your purchase will be delivered to you.
Where can I purchase a filter cartridge?
You can look at all of our filter cartridges here Replacement Cartridges.
If you are not sure what to choose, go to Store Locator and click on the region closest to you. Even if there isn’t a brick-and-mortar shop close to you, you can enquire for any information through the closest store and your purchase will be delivered to you.
I have an Economy Filtration system that needs replacing. Can I get a quote?
Using our unmatched knowledge in the science of water filters, we would be delighted to assist!
If you are not sure what to choose, go to Store Locator and click on the region closest to you. Even if there isn’t a brick-and-mortar shop close to you, you can enquire for any information through the closest store and your purchase will be delivered to you.
I'm looking for an under counter water filter system in my kitchen.
Indeed, we can help you with that!
We offer a wide range of under counter water filters, and we advise that you speak to one of our experts because there are many wonderful options for you to consider. Perhaps you would like to upgrade to a filter that offers different kinds of purifications, for example, ones that add health boosting supplements to your water, like magnesium. That’s why we are not just another water company – we are specialists in water treatment, no matter the challenge!
If you are not sure what to choose, go to Store Locator and click on the region closest to you. Even if there isn’t a brick-and-mortar shop close to you, you can enquire for any information through the closest store and your purchase will be delivered to you.
Can I connect your under counter water filters to the existing tap?
Under counter water filters are usually connected to a dedicated tap, one that will face your existing kitchen sink or the one in your prep bowl. We have all the parts and accessories to connect to any tap, within reason.
If you are not sure what to choose, go to Store Locator and click on the region closest to you. Even if there isn’t a brick-and-mortar shop close to you, you can enquire for any information through the closest store and your purchase will be delivered to you.
I'm looking to replace a tap to fit my under counter water purifier.
No problem! We have a great variety of taps for you to choose from.
If you are not sure what to choose, go to Store Locator and click on the region closest to you. Even if there isn’t a brick-and-mortar shop close to you, you can enquire for any information through the closest store and your purchase will be delivered to you.
I am looking for purified water for my office. Which option is best?
This will depend on a few things:
- How big is your office in terms of staff, toilets and kitchens?
- What water purification treatment do you need? Only to remove chlorine? Perhaps you are getting your water from a borehole.
- Choosing the correct water filter is not an off-the-shelf process.
Best thing you can do is go to Store Locator and speak one of our expert advisors. Just click on the region closest to you. Even if there isn’t a brick-and-mortar shop close to you, you can enquire for any information through the closest store and your purchase will be delivered to you.
I need an RO to supply a dialysis machine.
We are so sorry to hear someone needs dialysis. We hope it all goes well! We have quite a variety of RO units available. Please get in touch with one of our experts for the best advice at info@h2o.co.za
What we are really excited about is being able to offer you a reverse osmosis system that wastes less water than others on the market. Have a look here: RO Water Purifiers.
If you are not sure what to choose, go to Store Locator and click on the region closest to you. Even if there isn’t a brick-and-mortar shop close to you, you can enquire for any information through the closest store and your purchase will be delivered to you.
I’m looking to buy replacement chlorine cartridges for my borehole.
Can do!
There are many filter housings out there, but with our massive range of water filter accessories we are very sure we can assist. Because there are so many variables in scenarios like this, we will need the specs of the water filter housing that you are using.
If you are not sure what to choose, go to Store Locator and click on the region closest to you. Even if there isn’t a brick-and-mortar shop close to you, you can enquire for any information through the closest store and your purchase will be delivered to you.
I am looking for a water dispenser for my home. Which options are available from the nearest supplier?
We are sure we will have the one for you!
We have:
Boiling Water Dispensers
Bottle Type Dispensers
Bottle-less Water Dispensers
Sparkling Water Dispensers
Under counter Chillers
You can choose from the above links or go to Store Locator and click on the region closest to you for advice. (Even if there isn’t a brick-and-mortar shop close to you, you can enquire for any information through the closest store and your purchase will be delivered to you.) Distance is nothing!
I need a quote for renting/buying water dispensers.
There are pro’s and con’s to renting vs. buying.
Renting is a great way to go if you are a business; tax deductible and all.
Buying saves you money in the long run.
To speak to an expert. They will be able to help you in no time! Even if there isn’t a brick-and-mortar shop close to you, you can enquire for any information through the closest store and your purchase will be delivered to you.
I’m interested in starting my own water purification franchise, where do I start?
You’re welcome! Door’s open!
Find out all about applying to be a part of the H2O | BWT family here.
I'm renting a house temporarily and wondered if the installation for the Ecosoft Standard Reverse Osmosis System 6 Stage - 50GPD With Mineralization On Metal Rack And Ecosoft P’ure Balance Reverse Osmosis System 6 Stage - 75GPD are permanent?
We usually do not recommend under counter units for rentals as this unit comes with a tap, however if it’s installed to connect to an existing tap then it may be possible for the franchise that you are dealing with to remove the unit and reinstall it when you move from one location to another. Popular products with rentals are either a countertop unit that requires no installation or a portable countertop purifier that will be purchased with a diverter (some include this) and screws onto your existing kitchen tap.
