POPIA - Disclaimer

If for any reason you think that your information is not processed in a correct manner, or that your information is being used for a purpose other than that for what it was originally intended, you can contact our Information Officer.

Please follow the POPIA link for the relevant documentation and contact details.

H2O | BWT – Terms and Conditions of Sale

At H2O | BWT, we are committed to providing our customers with exceptional quality products, service, experience and value

Terms and Conditions of Sale are regulated in South Africa by the Consumer Protection Act.

Our aim is to exceed the Statutory Requirements of the C.P.A. and create that moment of magic for our Customer.

Returns Refunds and Exchanges

  1. A full refund or exchange will be given on products returned in their original selling condition. Providing;
    – The items are unused and in their original selling condition and packaging.
    – Returned with 30 days of purchase.
  2. Returns, refunds and exchanges can be made at the store/franchise of origin and proof of purchase is required.
  3. Refunds will be processed in accordance with tender type.
  4. Items will be refunded at the selling price indicated on the invoice.
  5. Transport costs, of product returns, if applicable, will be covered by customer.
  6. Where returned goods and or the packaging is damaged H2O | BWT reserves the right to charge a handling/restocking fee of between ten and twenty percent (10% – 20%) of invoice value, which will be deducted from the refund or credit passed in the event of an exchange.

Warranty and Guarantee

The Warranty or Guarantee may vary by supplier and product type”
  1. All of our products carry a full Manufactures Warranty or Guarantee.
  2. As the Warranty and Guarantee may differ between products and suppliers, please refer to the Manufacturers Warranty/Guarantee card for full details.
  3. All Warranties and Guarantees are are subject to the product being installed and utilised as indicated and intended by the manufacturer, and are subject to the provision of “reasonable wear and tear”.
  4. Faulty or defective items will be repaired, replaced or refunded according to the manufacturers warranty.
  5. Items may be subjected to a pro-rata charge for the period of effective use, calculated from the invoice date.
  6. It is not always possible to to determine on-site or in-store if items are damaged/faulty. – Accordingly, H2O | BWT reserves the right to refer items/products to the factory or supplier for technical assessment/evaluation prior to repairing replacing or refunding.

Warranties and Guarantees Apply

  1. To the original invoiced party. Or,
  2. Where products are fitted as a permanent installation, Warranties and Guarantees are passed on in the event of the property, providing all terms and conditions are maintained.
  3. Service and Maintenance history is according to manufacturer`s requirements and specifications.

Goods Unfit for Purpose

  1. May be returned in accordance with the guidelines under Returns, Refunds and Exchanges.
  2. H2O | BWT Reserves the right to charge for usage and restocking of products.
Return of Goods
  1. Goods being returned will be shipped according to the method of delivery;
    – Either by Courier. or;
    – Returned to the point of collection. Or
    – Returned to the Franchisee of origin.
  2. In the event that products are ordered and delivered directly by a Third Party supplier- albeit through H2O | BWT Online or the Franchise network. The goods will need to be returned/refunded or exchanged according to the Terms and Conditions of the Third Party Supplier.
  3. Such Terms and Conditions shall at all times be in accordance with Statutory Requirements of the republic of South Africa, and shall not be diminutive to the T&C`s of H2O | BWT.

Ownership of Goods

  1. All Goods remain the property of H2O | BWT until such time as payment is received in full, for the total invoice amount.
  2. Ownership and responsibility for goods transfers to the customer on receipt of goods from either the courier or the point of collection.


All orders are shipped within 48 working hours, Monday – Friday 8 am – 5 pm of orders being placed.

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

Our standard shipping rate are:
R80 + VAT for orders under R1000 vat inclusive.

Back Orders

  1. If an item goes on back order we will arrange delivery of the part of your order that is in stock.
  2. When the item becomes available we will then deliver the rest of your order.
  3. The customer will not be charged any additional shipping or handling fees for the second shipment.

Privacy Policy

  1. H2O | BWT is compliant with the Protection of Personal Information Act (POPI)
  2. We take your privacy SERIOUSLY and ensure all measures to protect your personal information.
  3. What information do we collect?
    – We only collect information that we need to process your order. This includes your:
    – Billing Address
    – Shipping Address
    – Email Address
    – Credit Card Information (not stored on our systems)
    In addition, we also collect information on your IP address, browser type, and refer URL data. We use this data to prevent hacking attempts, help us understand what web browsers our customers are using and to find out where our visitors are coming from so that we can improve our marketing and service.

How is my information used?

Your information is only used to complete your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order information, billing, shipping and order contents data is stored on our server.
This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server.
We do not store your credit card data.

Cookies and Browser Information
Cookies are small files that reside in your computer and allow us to recognise you on your next visit or store your shopping cart contents. We only use them to track this information.

Terms and Conditions

Detailed description of goods and/or services;

  1. H2O | BWT is a business in the domestic, commercial and industrial water purification industry that sells and markets water purifiers/filters, water purification products, water dispensers, water refills and deliveries and the servicing and installation of the above products.
  2. H2O | BWT represents various Third Party “Designated” Suppliers who supply and deliver goods directly to our Franchise Network and On-Line store platform.

Delivery Policy

  1. Subject to availability and receipt of payment, orders will be processed within 2 working days (48 Hrs). Products will be delivered directly to customer, or via the Click-& Collect method to the closest/selected franchisee. Depending on the delivery instruction received.
  2. Deliveries from Third Party Suppliers may be subject to variation of the above rates and time periods. Any such variation will be advised to the Customer – on placement of order – for confirmation.

Export Restriction

  1. The offering on this website is applicable only within the borders of the Republic of South Africa.
  2. Customers ordering or requiring delivery outside of the borders of the RSA are requested to contact H2O | BWT directly.

Payment Options

  1. Payment may be made on-line via PayFast on our online store.
  2. Via Electronic Funds Transfer to -H2O International SA PTY Ltd Standard Bank S.A. Acc. No: 270639020 Branch: 025009

Merchant Outlet and Transaction Currency

The merchant outlet country is South Africa, with the corresponding transaction currency being the South African Rand (ZAR)


H2O | BWT takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and H2O | BWT chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 37 Bell Crescent, West Lake Business Park, Tokai, 7945


H2O International SA may, in its sole discretion, change this agreement or any part thereof at any time without given notice.

Company Information

The H20 |BWT website is run by H2O | BWT based in South Africa trading as H2O |BWT. Registration number 2003/002835/07. Director, Mr G Daines.

H2O International SA
Support : enquiries@h2o.co.za
Support: +27 21 702 3262